The procedure depends on which PIN (4 digits) you forgot.

Domestic Cash Card PIN

Used at domestic ATMs or to shop at J-Debit merchants

Please have your T-PIN ready and contact PRESTIA Phone Banking.
We will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address.

Forgot both Domestic Cash Card PIN and T-PIN?

Request an application to an operator. Please fill it out and mail it to us.

We will set randomly generated Domestic Cash Card PIN and T-PIN, and have them sent to your registered address.

Debit PIN

Used to shop at Visa/iD merchants and at overseas ATMs

If you forgot Debit PIN, you need to have your GLOBAL PASS reissued with a fee .

Please contact PRESTIA Phone Banking and request an application.

T-PIN

Used for :PRESTIA Phone Banking
First Time User Registration for Online banking
Forgot User ID/Password on Online banking

Please download the form from here , fill it out, and mail it to us using Address Label .

We will set a randomly generated T-PIN and have it sent to your registered address.

For Inquiries:

Account Holders:

 Phone numbers:

0120-110-330From within Japan (Toll-Free)

Available 24hr 365 days

81-46-401-2100From Overseas (Charges apply)

Available 24hr 365 days