If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately.

  For GLOBAL PASS®, you can suspend the card usage by yourself for overseas ATM withdrawal and Visa/iD shopping via GLOBAL PASS Member's Website .
(Manage Services > Change Card Status > Suspend GLOBAL PASS Service)

GLOBAL PASS is the only card available to use at overseas ATMs. We recommend switching to GLOBAL PASS if you have not done so, yet.

Emergency contact number for lost/stolen Cash Cards (24 hours a day, 365 days a year)

  • In Japan: 046-401-2126 (charges apply)
  • From overseas: 81-46-401-2126 (charges apply)
  • From overseas: (toll-free)
Ireland, U.K., Israel, Italy, Austria, the Netherlands, Switzerland, Sweden, Spain, Taiwan, China (major cities), Denmark, Germany, New Zealand, Norway, Hungary, the Philippines, France, Belgium, Portugal, Macao, Malaysia, Luxembourg

00-800-81-110-330

00-800-81-110-330

South Korea, Singapore, Thailand, Hong Kong

001-800-81-110-330

001-800-81-110-330

Mainland US, Canada, Hawaii

011-800-81-110-330

011-800-81-110-330

Australia

0011-800-81-110-330

0011-800-81-110-330

Finland

990-800-81-110-330

990-800-81-110-330

  • *Depending on the region or location, you may not use a mobile phone or service fees and/or local call charges may apply.
  • *Toll-free service may not be available from certain hotels or public phones.
  • *May be billed separate service fees and/or telephone charges, etc. if you call from a facility such as a hotel.
  • *Unavailable from IP(VoIP) phone or an Internet phone.
  • *Calling from the United States is limited to AT&T and Verizon (landline only).
  • *The above terms are subject to change.

To reissue a GLOBAL PASS, reissuance fee  will apply. Apply at a branch or call PRESTIA Phone Banking and press "0" from the Main Menu to reach an operator. We will send an application form as necessary.

A GLOBAL PASS holder can request an "overseas emergency card" with a fee . This emergency card is available only for shopping overseas and cannot be used to withdraw local currency at ATMs within Japan or overseas.