Check if you are using the recommended operating environment .

If an error message appears, please see here .

• Unable to sign on to the app with biometric authentication after changing Online banking User ID / Password
  Please see here.
• Unable to sign on to the app but able to sign on to PRESTIA Online / PRESTIA Mobile
  Please try one of the following.
  • Quit and restart the app
  • Restart the app after idle for a while
  • Use other networks
  • Uninstall and reinstall the app from the store
• Forgotten User ID / Password
  Please access Online banking Sign On page , and reset it from "Forgot User ID" or "Forgot Password".
• Forgotten User ID / Password
  Please access Online banking Sign On page , and reset it from "Forgot User ID" or "Forgot Password".
• Not registered User ID
  Please access Online banking Sign On page , and register your User ID from "Create Your User ID".
• Not registered User ID
  Please access Online banking Sign On page , and register your User ID from "Create Your User ID".