Frequently Asked Questions
SMBC Trust Bank PRESTIA may treat as a Dormant Account an account that has had no deposit or withdrawal, etc. for ten or more years. In the event that an ... Show Detail
How should I remove transaction restrictions if they are applied?
Please notify your valid "Status of Residence" and "Period of Stay" (Date of Expiration) by one of the following methods. After completing registr... Show Detail
Is there a safety deposit box?
Unfortunately, we do not offer safety deposit box service. Show Detail
When I opened my account (opened before October 1, 2019), I showed my Residence Card. I...
We revised our deposit policy on October 1, 2019, and started to register "Status of Residence" and "Period of Stay" (Date... Show Detail
I am a diplomat / international organization staff and do not have a Residence Card. Do...
In order to confirm that you are a diplomat / international organization staff member, please show your ID card issued by ... Show Detail
Are deposits covered by deposit insurance?
Please see here to check coverage and scope of deposits eligible for deposit insurance. *Refer to respective Product Information Memoranda for details... Show Detail
My status of residence is "Permanent Resident". Do I need to show my Residence Card?
In order to register your status as Permanent Resident, please show your Residence Card. Show Detail
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