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- My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
- I forgot my PIN.
- I lost my Cash Card (lost or stolen).
- How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?
- What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
FAQ within [ Cash Card ]
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How much is the transaction limit on Cash Card and how do I change it?
To inquire and change the limit on Cash Card, see here. Note that Family Card transaction limit is included within the account holder's limit. Not... Show Detail
- No：1250
- Displayed Date：2022/03/25 11:44
- Updated DTM：2023/10/24 14:35
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control , Family Card , Family Card
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How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when withdrawing from overseas ATMs. The local ATM owners may separately charge the ATM usage fee. Forei... Show Detail
- No：1282
- Displayed Date：2022/05/13 09:41
- Search by narrowing down Category： GLOBAL PASS® , Cash Card , Branch and ATM
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I want to apply for a Family Card.
Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail
- No：1458
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/10/26 17:23
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Family Card , Family Card
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Where can I use my cash card? (ATM)
When using your cash card, please see below for details. When using in Japan When using Overseas Show Detail
- No：1222
- Displayed Date：2022/03/23 15:27
- Updated DTM：2022/05/27 09:43
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others
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Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?
No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your acc... Show Detail
- No：223
- Displayed Date：2021/04/16 09:30
- Updated DTM：2023/01/06 10:51
- Search by narrowing down Category： Limit Control , Limit Control , Family Card , Family Card
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If I go to a branch to apply for a cash card, can I get it on the same day?
The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail
- No：232
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Others
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Can I still use a non-GLOBAL PASS® cash card?
Banking Card (International Cash Card) Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a c... Show Detail
- No：1737
- Displayed Date：2023/10/04 11:25
- Search by narrowing down Category： Cash Card
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What are the transaction limits on my Cash Card?
For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holde... Show Detail
- No：1692
- Displayed Date：2023/08/08 18:41
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control , Family Card , Family Card
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If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Car... Show Detail
- No：235
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/11/19 10:11
- Search by narrowing down Category： Others , Request / Reissue GLOBAL PASS® , Others
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Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail
- No：1848
- Displayed Date：2023/11/02 11:30
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others , Foreign Currency Deposit , Foreign Currency Cash
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