How can I change my PIN numbers for GLOBAL PASS®?

There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures page... Show Detail

Can I tap to pay with GLOBAL PASS® ?

Yes. GLOBAL PASS is compatible with two types of contactless payment service. *1The iD touch payment can be used only when the "iD" logo is on the back of... Show Detail

Where can I use my cash card? (ATM)

When using your cash card, please see below for details. Using in Japan Using Overseas Show Detail

My account status has changed. Do I need to request a new GLOBAL PASS® ?

No. When your account status changes, you will automatically receive the benefits and privileges of your new status, regardless of the type of card you hav... Show Detail

I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)

To check the exchange rate for a GLOBAL PASS transaction made with GAIKA FULL BACK® or in foreign currency other than our 17 applicable currencies and debite... Show Detail

How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is applied or a foreign currency not offered by your bank is debited from my Yen Savings account?

You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two business days aft... Show Detail

What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?

If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued. Please visit our branch, or use PRESTIA Phone B... Show Detail

How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN). If you do not know or remember your PIN, please request a new one. P... Show Detail

What cases happen the difference amount between the refund is caused by cancellation by cancel/ return?

Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after using non-hand... Show Detail

Is there an annual fee for GLOBAL PASS®?

No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. Show Detail

Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement account?

No, you cannot use your U.S. Dollar Savings Account. The US Dollar settlement account is PRESTIA MultiMoney Foreign Currency Savings Deposit when you use GL... Show Detail

Can I continue to use the ANA Mileage Club membership number I already have after I get an ANA MILEAGE CLUB GLOBAL PASS?

When your ANA MILEAGE CLUB GLOBAL PASS is issued, you will receive a ANA Mileage Club membership number. If you input your current ANA Mileage Club membershi... Show Detail

Until when can I use my GLOBAL PASS®?

Depends on GLOBAL PASS services you want to use. GLOBAL PASS expiration dates ・Using domestic ATMs ・Shopping using J-Debit In the middle of the expirat... Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total cashback amount (planned deposit amount) or the planned mileage present at the time of cancellation?

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

I want to reissue my Cash Card.

To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking Card (Internati... Show Detail

How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference between each PIN number?

You are required to use three different PINs depending on where you use. For details, please see here. Show Detail

The deposit is deducted from my account. How is it going to be refunded?

When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your account the mo... Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

What are the transaction limits on my Cash Card?

For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holder See here for de... Show Detail

What kind of insurance does GLOBAL PASS® cover?

We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please see ... Show Detail