Frequently Asked Questions
Is there a parking lot at the branch?
There is no parking lot at our branch. Please contact us in advance if your consultation about asset management might take some time. For the phone numb... Show Detail
I want to check the initial deposit information of my Foreign Currency Time Deposits.
Online banking offers the details of deposited Foreign Currency Time Deposits. Online banking Sign On>Accounts>Balance Summary Online banking Sign ... Show Detail
What is branch business hours?
Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail
How can I check the interest rate of Foreign Currency Time Deposit?
To find information about the interest rate of Foreign Currency Time Deposit, please see here. Show Detail
Does Premium Deposit <Structured Deposit with FX Option> and Step Up Time Deposit are i...
Yes, included. However, Premium Deposit (Deposit in Japanese Yen) is not eligible. Show Detail
Can I cancel Foreign Currency Time Deposits before maturity?
Cancellation is not allowed before maturity, including Foreign Currency Time Deposits that have rolled over automatically, except that SMBC Trust Bank dete... Show Detail
Card was used only once, but in statement two debit transactions are shown.
Account will be debited in real time at the time of card usage, but the difference may be debited or refunded later for th... Show Detail
Can I change the branch I opened the account with?
We are sorry, but you cannot change the branch you opened the account with. Show Detail
Can I make a deposit at an ATM overseas?
Overseas ATMs are only available for withdrawal. Show Detail
Is there a limit to the number of miles that can be accrued depending on the amount of ...
There is no maximum limit. Miles benefits will be provided based on yearly increase in the foreign currency deposit of the Total Average Monthly Re... Show Detail