Frequently Asked Questions
Where can I use GLOBAL PASS?(Shopping)
When using GLOBAL PASS, please see below for details. When using in Japan When using Overseas Available Sites & Apps Show Detail
Can I add on credit card function on GLOBAL PASS?
No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail
What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued with a fee. Please visit our branch,... Show Detail
I want to cancel my credit card.
To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail
Can I exchange foreign currency?
Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail
What are the transaction limits on my Cash Card?
For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holde... Show Detail
What kind of insurance does GLOBAL PASS® cover?
We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please se... Show Detail
How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is a...
You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two busines... Show Detail
Premium Deposit is the Structured Deposit with FX Option. For the details of Premium Deposit <Structured Deposit with FX Option>, please refer to th... Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
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