Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided wh...

A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOB... Show Detail

Ｗhen ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?

No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of Z... Show Detail

Can I make an appointment to come to a branch?

Unfortunately, your turn will be in the order you come at the reception desk. Please allow enough time for coming. Show Detail

Is there a limit to the number of miles that can be accrued depending on the amount of ...

There is no maximum limit. Miles benefits will be provided based on yearly increase in the foreign currency deposit of the Total Average Monthly Re... Show Detail

Can I make a deposit at an ATM overseas?

Overseas ATMs are only available for withdrawal. Show Detail

Can I change the branch I opened the account with?

We are sorry, but you cannot change the branch you opened the account with. Show Detail

Card was used only once, but in statement two debit transactions are shown.

Account will be debited in real time at the time of card usage, but the difference may be debited or refunded later for th... Show Detail

Can I cancel Foreign Currency Time Deposits before maturity?

Cancellation is not allowed before maturity, including Foreign Currency Time Deposits that have rolled over automatically, except that SMBC Trust Bank dete... Show Detail

Does Premium Deposit <Structured Deposit with FX Option> and Step Up Time Deposit are i...

Yes, included. However, Premium Deposit (Deposit in Japanese Yen) is not eligible. Show Detail

How can I check the interest rate of Foreign Currency Time Deposit？

To find information about the interest rate of Foreign Currency Time Deposit, please see here. Show Detail