If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total cashback amount (planned deposit amount) or the planned mileage present at the time of cancellation?

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

Can I charge Suica or PASMO with GLOBAL PASS®?

You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail

Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail

What do I need to bring when I deposit or cash a foreign check at a branch?

When you come to a branch, please bring the check itself and the following items. What to bringBanking Card Registered Seal (if applicable) Identification... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

There is no appropriate purpose of remittance / purpose remittance code. (register overseas payee)

If you do not find an appropriate Purpose of Remittance or Remittance Purpose Code when you are trying to register an overseas payee, you can't register the ... Show Detail

When will the certificate of year-end loan balance be issued? How can I reissue it?

The "Certificate of the year-end balance of the loan for the housing acquisition" for housing loan will be issued and mailed by post based on the following s... Show Detail

What is Premium Deposit?

Premium Deposit is the structured deposit that meets the needs of those who want to exchange currency at your desired rate and receive favorable interest whi... Show Detail

How do I become a PRESTIA GOLD?

PRESTIA GOLD is offered to customers with a Total Average Monthly Relationship Balance equivalent to 10 million yen or more along with a Total Average Mont... Show Detail

Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail

What are your business hours during the year-end and New Year's holidays?

Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of trans... Show Detail

Can I change the branch I opened the account with?

We are sorry, but you cannot change the branch you opened the account with. Show Detail

What is Group Credit Life Insurance?

For the details for Group Credit Life Insurance, please see here. Show Detail

I can't proceed with "Input Your Phone Number" on the GLOBAL PASS Member's Website User ID registration.

Input your phone number which you have registered with us to create User ID for the GLOBAL PASS Member's Website. Check your registered Mobile Phone Number ... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

My account status has changed. Do I need to request a new GLOBAL PASS® ?

No. When your account status changes, you will automatically receive the benefits and privileges of your new status, regardless of the type of card you hav... Show Detail

I want to know the loan lineup and the intended uses of funds of each product.

Please refer to the following for PRESTIA's loan lineup. For interest rates and other details, please check here. Please note that we do not handle Flat 35... Show Detail

How do I register for GLOBAL PASS Member's Website?

Press "Create your User ID" on GLOBAL PASS Member's Website to create User ID and Password to register. See here for details about registration. *The regis... Show Detail

【Family card】 What is the verification method when registering for GLOBAL PASS Member’s Website?

There are two ways to complete the registration: one is for account holder to complete the procedure on behalf of the family cardholder, and the other is for... Show Detail

When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail