Can I send foreign currency to another PRESTIA account?

Yes. Foreign currency can be sent to another PRESTIA account via online banking or PRESTIA Phone Banking.*1 Note that you need to preregister the account bef... Show Detail

When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail

Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

Are there any fees to deposit (withdraw) foreign currency cash into(from) my account?

Yes. Cash handling fee will be charged. Available CurrenciesUSD, EUR only. *No cash handling fees up to US$5,000 or €5,000 per day for PRESTIA GOLD... Show Detail

How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail

Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or the other way around?

No. There is no reissuance fee for GLOBAL PASS. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of G... Show Detail

Used GLOBAL PASS® only once, but I see two transactions in Account Activity.

When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received fr... Show Detail

I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail

Can I charge Suica or PASMO with GLOBAL PASS®?

You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail

How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is applied or a foreign currency not offered by your bank is debited from my Yen Savings account?

You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two business days aft... Show Detail

I would like to check my “Referrer Code”.

Please ask the referrer to contact the branch or PRESTIA Phone Banking to obtain the referral code. The Family & Friends Referral Program requires that both... Show Detail

I need to file my US tax return.

SMBC Trust Bank PRESTIA reports the information of applicable accounts to the Internal Revenue Service (IRS) by filing a Form 8966 as required by the Foreign... Show Detail

I want to reissue my bank statement(s)

For reissuing statement(s), see the Various Procedures page for details. Show Detail

I want to apply for a Fixed Amount Automatic Remittance (Domestic Transfer).

For how to apply for a Fixed Amount Automatic Remittance (Domestic Transfer), see the Various Procedures page for details. Show Detail

I want to cancel foreign currency deposit.

To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail

Do I receive a notification when an overseas remittance is credited into my deposit account?

When an overseas remittance (including a domestic transfer in a foreign currency) is deposited into your account, we send an "Arrival Notice", a sealed post ... Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

Can I make a deposit at an ATM overseas?

Overseas ATMs are only available for withdrawal. Show Detail