Frequently Asked Questions
At which overseas ATMs can I use GLOBAL PASS®?
GLOBAL PASS lets you withdraw local currencies at ATMs with a Visa or PLUS mark in over 200 countries and regions around the world. Please find overseas A... Show Detail
Can I make a payment by Pay-easy?
No. PRESTIA does not support Pay-easy. Show Detail
How can I apply for Priority Pass? (PRESTIA Visa PLATINUM CARD)
Please contact Platinum Card Desk (Sumitomo Mitsui Credit Card) after receiving the card. You can also request a brochure via Vpass. Note that the Priori... Show Detail
Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Car... Show Detail
My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.
It is likely due to Dynamic Currency Conversion. Please see here. Show Detail
Can I charge Suica or PASMO with GLOBAL PASS®?
You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail
Premium Deposit is the Structured Deposit with FX Option. For the details of Premium Deposit <Structured Deposit with FX Option>, please refer to th... Show Detail
I want to cancel my credit card.
To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail
Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?
No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your acc... Show Detail
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