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Frequently Asked Questions
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- Where can I find SMBC Trust Bank, bank code and my branch code?
- Can I receive funds in foreign currency transferred from other domestic/overseas banks?
- How can I make a domestic fund transfer (Furikomi) in yen?
- What is the requirements for non-Japanese national loan applicants?
- Can I deposit or cash a foreign check at SMBC Trust Bank?
FAQ within [ Products and Services ]
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ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Accou... Show Detail
- No：1298
- Displayed Date：2022/05/12 09:32
- Search by narrowing down Category： Refund
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What is Group Credit Life Insurance? What are the procedures to be followed in the even...
Details for Group Credit Life Insurance, please see here. Please contact the bank as soon as possible in case of insurance payment event arises ... Show Detail
- No：877
- Displayed Date：2021/03/26 10:00
- Updated DTM：2021/11/11 14:26
- Search by narrowing down Category： Loans
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I can't create my User ID on GLOBAL PASS Member's Website.
When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GLOBAL P... Show Detail
- No：1239
- Displayed Date：2022/03/25 11:46
- Search by narrowing down Category： Others
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Can I check the current foreign currency exchange rate?
Foreign currency rates are available here. Historical exchange rates are not available. Show Detail
- No：1242
- Displayed Date：2022/03/25 11:46
- Search by narrowing down Category： Internet Banking , Foreign Currency Deposit
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How can I check the exchange rate applied to my transaction when "GAIKA FULLBACK" is ap...
You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two busines... Show Detail
- No：229
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/25 14:22
- Search by narrowing down Category： GAIKA_FULLBACK , Use of GLOBAL PASS®
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I received an email (Alert Email) that I used GLOBAL PASS, but I didn't used it.
You can check Transaction Detail of the Email you received on GLOBAL PASS Member's Website. Please check the member store / approval number on Memb... Show Detail
- No：1207
- Displayed Date：2022/03/23 15:25
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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When will domestic fund transfers by ATM be credited to the payee’s account?
Fund transfers to SMBC Trust BankFunds transferred to the Bank by 2:59 p.m. on weekdays will be processed on the same day.Funds transferred to the Bank... Show Detail
- No：1201
- Displayed Date：2022/03/23 15:24
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM
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Is there an annual fee for GLOBAL PASS®?
No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. To reissue a GLOBAL PASS, reissuance fee will be charged. (... Show Detail
- No：1193
- Displayed Date：2022/03/15 17:04
- Search by narrowing down Category： Request / Reissue GLOBAL PASS®
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While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from...
PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail
- No：224
- Displayed Date：2020/12/25 22:32
- Updated DTM：2021/01/08 17:24
- Search by narrowing down Category： Account for Settlement
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If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total...
GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null a... Show Detail
- No：217
- Displayed Date：2021/04/16 09:30
- Search by narrowing down Category： Others , ANA MILEAGE CLUB GLOBAL PASS