I don't live in Japan. Can I apply for a credit card?

No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card... Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

I want to cancel foreign currency deposit.

To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail

My GLOBAL PASS® has expired, but I haven't received a replacement card yet.

Usually, we send a replacement card two months prior to the expiration date at the beginning of a month.If you do not receive a replacement card past the e... Show Detail

When I start using my GLOBAL PASS® replacement card, do I need to reregister for GLOBAL...

No.Please check here for procedures you are required to perform after you receive a replacement card. Show Detail

I want to receive my GLOBAL PASS® replacement card earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check ... Show Detail

Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if ...

If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail

What is the contact information regarding loans?

The contact information differs depending on the nature of your inquiry. For details, please refer to "contact information" under "Loans" on Inquir... Show Detail

Can I withdraw foreign currency in my account from ATMs?

Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail

My GLOBAL PASS®'s expiration date is approaching. When will I receive a replacement card?

We send a replacement card two months prior to the expiration date at the beginning of a month so that you can receive it before the expiration date. For d... Show Detail