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FAQ
Products and Services
FAQ within [ Products and Services ]
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Can I specify the date for a domestic fund transfer?
No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail
- No：2766
- Displayed Date：2024/10/28 09:03
- Updated DTM：2025/10/03 17:29
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
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What is a Fixed Amount Automatic Remittance? (domestic transfer)
A Fixed Amount Automatic Remittance (domestic transfer) is a service which automatically transfers a fixed amount from your designated yen deposit account to... Show Detail
- No：4029
- Displayed Date：2025/04/18 08:46
- Updated DTM：2025/10/03 18:11
- Search by narrowing down Category： Domestic Fund Transfers / Overseas Remittance
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If I go to a branch to apply for a cash card, can I get it on the same day?
The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail
- No：232
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/10/03 17:55
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Others , About GLOBAL PASS
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I want to apply for a Family Card.
Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail
- No：1458
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/10/26 17:23
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Family Card , Family Card
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When your ANA MILEAGE CLUB GLOBAL PASS is issued, you will receive a ANA Mileage Club membership number. If you input your current ANA Mileage Club membershi... Show Detail
- No：230
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/07/29 18:52
- Search by narrowing down Category： ANA MILEAGE CLUB GLOBAL PASS , About GLOBAL PASS
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What is the required fee regarding loan?
Loan contract fees Revenue stamp duty (No need to pay stamp duty when you choose digital contracting.) Mortgage registration fee Collateral ... Show Detail
- No：875
- Displayed Date：2024/04/01 08:03
- Search by narrowing down Category： Loans
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Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided when I applied?
A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOBAL PASS, t... Show Detail
- No：1213
- Displayed Date：2022/03/23 15:26
- Updated DTM：2025/07/29 18:55
- Search by narrowing down Category： ANA MILEAGE CLUB GLOBAL PASS , About GLOBAL PASS
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Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs with Visa... Show Detail
- No：238
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/03/12 17:08
- Search by narrowing down Category： Use of GLOBAL PASS® , Cash Card/Domestic ATM
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Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:35
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
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I want to register a domestic payee.
How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail
- No：2034
- Displayed Date：2024/01/18 11:15
- Updated DTM：2025/03/12 17:13
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers , Send or Receive Money
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Where can I use my cash card? (ATM)
When using your cash card, please see below for details. Using in Japan Using Overseas Show Detail
- No：1222
- Displayed Date：2022/03/23 15:27
- Updated DTM：2025/08/08 10:19
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others , Cash Card/Domestic ATM
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My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.
It is likely due to Dynamic Currency Conversion. Please see here. Related Keywords trouble with GLOBAL PASS Show Detail
- No：240
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/04/01 14:43
- Search by narrowing down Category： Trouble in Use , Shopping & Overseas Use
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GLOBAL PASS is a cash card with multi currency Visa debit function which can be used at Visa/iD* merchants or domestic/overseas ATMs. You can pay or withdra... Show Detail
- No：1434
- Displayed Date：2022/12/13 09:53
- Updated DTM：2025/08/26 16:00
- Search by narrowing down Category： Use of GLOBAL PASS® , About GLOBAL PASS
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I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
- No：2047
- Displayed Date：2024/01/18 11:16
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency
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Premium Deposit is the structured deposit that meets the needs of those who want to exchange currency at your desired rate and receive favorable interest whi... Show Detail
- No：1844
- Displayed Date：2023/11/02 11:29
- Updated DTM：2025/04/22 19:15
- Search by narrowing down Category： Premium Deposit , Foreign Currency Deposit , Foreign Currency Cash
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The deposit is deducted from my account. How is it going to be refunded?
When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your account the mo... Show Detail
- No：241
- Displayed Date：2023/05/22 08:00
- Updated DTM：2025/03/12 11:44
- Search by narrowing down Category： Refund , Use of GLOBAL PASS® , About GLOBAL PASS
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Do I have access to airport lounges?
SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an application sep... Show Detail
- No：1693
- Displayed Date：2023/08/08 18:41
- Updated DTM：2025/07/29 18:37
- Search by narrowing down Category： Credit Card
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I want to change my GAIKA FULL BACK setting.
You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencies Visa Debit w... Show Detail
- No：2015
- Displayed Date：2023/12/27 14:22
- Updated DTM：2025/08/19 09:35
- Search by narrowing down Category： GAIKA FULL BACK , About GLOBAL PASS
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Can I pay tax over the branch counter?
You can pay the following taxes at the branch counter. National Treasury Funds "Kokko-kin" Make sure to bring a tax payment slip to the branch. Payable at... Show Detail
- No：2707
- Displayed Date：2025/01/08 09:00
- Updated DTM：2025/10/03 18:09
- Search by narrowing down Category： Branch and ATM , Direct Debit , Tax Payment / Refund
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Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?
No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your acc... Show Detail
- No：223
- Displayed Date：2021/04/16 09:30
- Updated DTM：2023/01/06 10:51
- Search by narrowing down Category： Limit Control , Limit Control , Family Card , Family Card
121 - 140 of 250 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
- |GLOBAL PASS?
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