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Frequently Asked Questions
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Popular FAQ
- Where can I find SMBC Trust Bank, bank code and my branch code?
- Can I receive funds in foreign currency transferred from other domestic/overseas banks?
- How can I make a domestic fund transfer (Furikomi) in yen?
- What is the requirements for non-Japanese national loan applicants?
- Can I deposit or cash a foreign check at SMBC Trust Bank?
FAQ within [ Products and Services ]
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Can I add on credit card function on GLOBAL PASS?
No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail
- No：1205
- Displayed Date：2022/03/23 15:24
- Search by narrowing down Category： Request / Reissue GLOBAL PASS®
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If "GAIKA FULLBACK" is setup for the GLOBAL PASS®, does the same setting apply to all (...
Yes, "GAIKA FULLBACK" which is setup for main GLOBAL PASS® holder will be applied to (GLOBAL PASS® holder) family members also. There is no need fo... Show Detail
- No：222
- Displayed Date：2020/12/25 22:32
- Updated DTM：2021/01/08 17:23
- Search by narrowing down Category： GAIKA_FULLBACK
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How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when withdrawing from overseas ATMs. The local ATM owners may separately charge the ATM usage fee. Forei... Show Detail
- No：1282
- Displayed Date：2022/05/13 09:41
- Search by narrowing down Category： GLOBAL PASS® , Cash Card , Branch and ATM
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How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
- No：1190
- Displayed Date：2022/03/15 17:05
- Search by narrowing down Category： Internet Banking , Foreign Currency Deposit
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What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued with a fee. Please visit our branch,... Show Detail
- No：221
- Displayed Date：2021/03/01 00:00
- Updated DTM：2021/09/22 14:51
- Search by narrowing down Category： PIN
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Can I exchange foreign currency?
Foreign currency exchange is available at Branches and an automatic foreign exchange machine. Branches Branches: SMBC Trust Bank Nationwide B... Show Detail
- No：1198
- Displayed Date：2022/03/15 17:06
- Search by narrowing down Category： Foreign Currency Cash
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Is it possible to add the income which I receive in overseas?
The bank can only see the income which customers receive in Japan in principle. For more details, please feel free to contact the number below. ... Show Detail
- No：871
- Displayed Date：2021/03/24 14:30
- Updated DTM：2021/11/11 14:27
- Search by narrowing down Category： Loans
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Can I continue to use the same PIN numbers after I switched from Banking Card to GLOBAL...
The "Domestic Cash Card PIN" is the same, but you need to register a new Debit PIN. Show Detail
- No：234
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/08 17:27
- Search by narrowing down Category： PIN
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Can I continue to use the ANA Mileage Club membership number I already have after I get...
When your ANA MILEAGE CLUB GLOBAL PASS is issued, you will receive a ANA Mileage Club membership number. If you input your current ANA Mileage Club... Show Detail
- No：230
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/25 14:22
- Search by narrowing down Category： ANA MILEAGE CLUB GLOBAL PASS
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Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or th...
Yes. Reissuance feewill be charged. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of GL... Show Detail
- No：227
- Displayed Date：2021/04/16 09:30
- Updated DTM：2021/09/22 14:53
- Search by narrowing down Category： ANA MILEAGE CLUB GLOBAL PASS , Others