Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or the other way around?

No. There is no reissuance fee for GLOBAL PASS. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of G... Show Detail

How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail

Can I make an overseas remittance?

Yes. For how to make an overseas remittance, see the Various Procedures page for details. Making remittances to the same payee in the future? By registeri... Show Detail

Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On > Transfers &... Show Detail

Is the family member's credit card number the same as the primary member?

No. The credit card number is different between the primary card and the family card. Family members have different card numbers for each card. Show Detail

I can't create my User ID on GLOBAL PASS Member's Website.

When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GLOBAL PASS® i... Show Detail

What is the fee for a domestic fund transfer in yen?

Fees for transfers within SMBC Trust Bank and fund transfers to other banks via Zengin vary depending on the transaction type and your account status. See S... Show Detail

How do you compensate damages caused by fraud of GLOBAL PASS?

For compensation of damages caused by fraudulent use of GLOBAL PASS by a third party due to counterfeiting, theft, etc. see here for details. Related Keyw... Show Detail

I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

I want to cancel direct debit / auto debit.

To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducti... Show Detail

What is PRESTIA MultiMoney Credit ?

For the details of PRESTIA MultiMoney Credit (Overdraft secured by deposit), please refer to the page here. Customers who apply for PRESTIA MultiMoney Cre... Show Detail

When will the loan repayment schedule be issued? How can I reissue it?

The "Loan repayment schedule" will be issued and mailed by post based on the following schedule. For new borrowings, it will be issued on the next business ... Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

Can I make a payment by Pay-easy?

No. PRESTIA does not support Pay-easy. Show Detail

Where can I exchange foreign currency?

Foreign currency exchange is available at SMBC Trust Bank branches (notes only). Branch [Branches] SMBC Trust Bank Nationwide Branch Network [Business Hou... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

How is the payment function of GLOBAL PASS® different from credit card?

The biggest difference is when your payment amount is debited from your account. GLOBAL PASS The amount used is debited immediately from the account. In a... Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

When will the certificate of year-end loan balance be issued? How can I reissue it?

The "Certificate of the year-end balance of the loan for the housing acquisition" for housing loan will be issued and mailed by post based on the following s... Show Detail