What do I need to bring when I deposit or cash a foreign check at a branch?

When you come to a branch, please bring the check itself and the following items. What to bringBanking Card Registered Seal (if applicable) Identification... Show Detail

How can I make a domestic fund transfer (Furikomi) in yen?

How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail

Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if the balance of foreign currency is sufficient to withdrawal amount, but exceeds when ATM owner fee was included?

If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail

Is there a fee for issuing paper statements?

There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-statements f... Show Detail

Can I change the branch I opened the account with?

We are sorry, but you cannot change the branch you opened the account with. Show Detail

I want to know when my account status will change.

The timing of status change depends on to which status your account is being upgraded. PRESTIA DIGITAL GOLD PRESTIA DIGITAL GOLD status will be app... Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

Can I send foreign currency to another PRESTIA account?

Yes. Foreign currency can be sent to another PRESTIA account via online banking or PRESTIA Phone Banking.*1 Note that you need to preregister the account bef... Show Detail

I want to delete / stop a Fixed Amount Automatic Remittance.

For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail

What is PRESTIA MultiMoney Credit ?

For the details of PRESTIA MultiMoney Credit (Overdraft secured by deposit), please refer to the page here. Customers who apply for PRESTIA MultiMoney Cre... Show Detail

What are the procedures to be followed when the loan obligor becomes severely disabled or passes away?

Please contact the bank as soon as possible in case of Group Credit Life Insurance payment event arises or a possibility of payment arises respect to the o... Show Detail

At which overseas ATMs can I use GLOBAL PASS®?

GLOBAL PASS lets you withdraw local currencies at ATMs with a Visa or PLUS mark in over 200 countries and regions around the world. Please find overseas ATM... Show Detail

Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement account?

No, you cannot use your U.S. Dollar Savings Account. The US Dollar settlement account is PRESTIA MultiMoney Foreign Currency Savings Deposit when you use GL... Show Detail

Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided when I applied?

A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOBAL PASS, t... Show Detail

What expenses are eligible for housing loan financing?

The expenses that can be handled as a use of housing loan funds are as follows: Administrative fee Real estate brokerage commissions Real estate... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

I received "Notice of unavailable transaction" by email.

If you have registered for the GLOBAL PASS Member's Website, you will receive an email when a transaction with GLOBAL PASS is unsuccessful. The common error... Show Detail

How can I check Total Average Monthly Relationship Balance of my account?

You can check the Total Average Monthly Relationship Balance via online banking. For more details of Total Average Monthly Relationship Balance. ... Show Detail

Can I make an overseas remittance?

Yes. For how to make an overseas remittance, see the Various Procedures page for details. Making remittances to the same payee in the future? By registeri... Show Detail

When will the loan repayment schedule be issued? How can I reissue it?

The "Loan repayment schedule" will be issued and mailed by post based on the following schedule. For new borrowings, it will be issued on the next business ... Show Detail