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Frequently Asked Questions
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- Where can I find SMBC Trust Bank, bank code and my branch code?
- Can I receive funds in foreign currency transferred from other domestic/overseas banks?
- How can I make a domestic fund transfer (Furikomi) in yen?
- What is the requirements for non-Japanese national loan applicants?
- Can I deposit or cash a foreign check at SMBC Trust Bank?
FAQ within [ Products and Services ]
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What is the deference between GLOBAL PASS and ANA MILEAGE CLUB GLOBAL PASS?
The benefits are different but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shopping ... Show Detail
- No：1211
- Displayed Date：2022/03/23 15:25
- Search by narrowing down Category： ANA MILEAGE CLUB GLOBAL PASS
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Will “GAIKA FULLBACK” be applied when withdrawing local currencies at overseas ATMs, if...
If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULLBACK" is applied for the withdrawal amount an... Show Detail
- No：369
- Displayed Date：2021/01/06 16:52
- Updated DTM：2021/01/27 18:33
- Search by narrowing down Category： GAIKA_FULLBACK
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How much is the domestic ATM fee (withdrawal / deposit)?
The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SM... Show Detail
- No：1283
- Displayed Date：2022/05/13 09:41
- Search by narrowing down Category： Branch and ATM , GLOBAL PASS® , Cash Card
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How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Se... Show Detail
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Where can I check my overseas remittance history?
You can check overseas remittance history on PRESTIA Online. MENU [Transfers] > [Overseas Remittance History] When you need a record of over... Show Detail
- No：1008
- Displayed Date：2021/09/22 15:58
- Search by narrowing down Category： Domestic Fund Transfer / Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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How is the payment function of GLOBAL PASS® different from credit card?
You can pay in or withdraw foreign currency from your foreign currency account. For example, you can pay in U.S. Dollar from your PRESTIA MultiMone... Show Detail
- No：237
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/15 09:47
- Search by narrowing down Category： Others
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Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement acco...
No, you cannot use your U.S. Dollar Savings Account. The US Dollar settlement account is PRESTIA MultiMoney Foreign Currency Savings Deposit when ... Show Detail
- No：231
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/25 14:23
- Search by narrowing down Category： Account for Settlement
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Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?
No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your acc... Show Detail
- No：223
- Displayed Date：2021/04/16 09:30
- Search by narrowing down Category： Limit Control , Limit Control
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The deposit is deducted from my account. How is it going to be refunded?
When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediate... Show Detail
- No：241
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： Refund , Use of GLOBAL PASS®
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To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail
- No：1225
- Displayed Date：2022/03/23 15:27
- Search by narrowing down Category： Credit Card