Frequently Asked Questions
What is a monthly account maintenance fee?
Please refer to the page here for the details on the monthly account maintenance fee. Show Detail
Is it possible to add the income which I receive in overseas?
The bank can only see the income which customers receive in Japan in principle. For more details, please feel free to contact the number below. ... Show Detail
I have been transferred from overseas to Japan. Is there any requirements for loan?
Regardless of where you work, there will be a credit review confirming your seeable future stay in Japan and stable employment situation. For more ... Show Detail
How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference betw...
You are required to use three different PINs depending on where you use. For details, please see here. Show Detail
What is Group Credit Life Insurance? What are the procedures to be followed in the even...
Details for Group Credit Life Insurance, please see here. Please contact the bank as soon as possible in case of insurance payment event arises ... Show Detail
Will the overseas ATM usage fees charged by local ATM owners be reimbursed?
No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, ... Show Detail
Is there any deposit limit through ATM?
There is no daily limit for deposit through the ATMs. The limit for each deposit is as follows. SMBC Trust Bank and Sumitomo Mitsui Banking Cor... Show Detail
I am non-resident. How do I make a domestic transfer (Furikomi)?
In accordance with Foreign Exchange and Foreign Trade Act Article 17, a non-resident customer cannot make a domestic fund transfer (unregistered pa... Show Detail
What is the ATM operating hours?
The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches ... Show Detail
What cases happen the difference amount between the refund is caused by cancellation by...
Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after usin... Show Detail
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