Frequently Asked Questions
I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
What is the required fee regarding loan?
Loan contract fees Administrative fees* Revenue stamp duty (No need to pay stamp duty when you choose digital contracting.) Mortgage registr... Show Detail
Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balanc... Show Detail
How can I receive GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card)?
Domestic: Cash Card will be sent to your registered postal address by registered mail from VJA (Our outsourced card shipping business). This is ... Show Detail
Where is a PRESTIA branch near me?
To find information about branch address, business hours, and etc., please see here. Show Detail
What is the difference between GLOBAL PASS® and ANA MILEAGE CLUB GLOBAL PASS?
The benefits are different but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shoppin... Show Detail
Will the overseas ATM usage fees charged by local ATM owners be reimbursed?
No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, ... Show Detail
What is a monthly account maintenance fee?
Please refer to the page here for the details on the monthly account maintenance fee. Show Detail
What is the ATM operating hours?
The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches ... Show Detail
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