I want to change my GAIKA FULL BACK setting.

You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencies Visa Debit w... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

I don't live in Japan. Can I apply for a credit card?

No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card), which y... Show Detail

I want to know the Premium Deposit interest rates.

You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail

I want to borrow money from PRESTIA MultiMoney Credit.

Customers who have completed the procedures to start using PRESTIA MultiMoney Credit can borrow via online banking. *Customers who apply for PRESTIA... Show Detail

Can I tap to pay with GLOBAL PASS® ?

Yes. GLOBAL PASS is compatible with two types of contactless payment service. *1The iD touch payment can be used only when the "iD" logo is on the back of... Show Detail

【Main card】 What is the verification method when registering for GLOBAL PASS Member’s Website? 

The verification method at the time of member registration differs depending on whether the registered address is "domestic" or "overseas." For details, plea... Show Detail

Where is a PRESTIA branch near me?

To find information about branch address, business hours, and etc., please see here. Show Detail

Is there a parking lot at the branch?

There is no parking lot at our branch. Show Detail

Can I make a deposit at an ATM overseas?

Overseas ATMs are only available for withdrawal. Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

I want to cancel Foreign Currency Deposit Service.

You can cancel an order via online banking. It may take several days to complete the cancellation after the application of cancellation is submitted. Please... Show Detail

When I start using my GLOBAL PASS® with new expiry date, do I need to reregister for GLOBAL PASS Member's Website?

No. Please check here for procedures you are required to perform after you receive a card with new expiry date. Show Detail

What is Private Banking Service?

For the service and the products, please see here. Show Detail

I need to file my US tax return.

SMBC Trust Bank PRESTIA reports the information of applicable accounts to the Internal Revenue Service (IRS) by filing a Form 8966 as required by the Foreign... Show Detail

How can I check the interest rate for yen deposits？

Please refer to the page here for yen savings deposit and yen time deposit interest rates. Show Detail

I was not at home and failed to receive a card with new expiry date.

Please first contact the delivery company before the package storage period on the delivery notice expires. Once the package storage period expires, the pac... Show Detail

I need a record of overseas remittance.

When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail

I want to cancel direct debit / auto debit.

To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducting from your... Show Detail

What is branch business hours?

Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail