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- Where can I find SMBC Trust Bank, bank code and my branch code?
- Can I receive funds in foreign currency transferred from other domestic/overseas banks?
- How can I make a domestic fund transfer (Furikomi) in yen?
- What is the requirements for non-Japanese national loan applicants?
- Can I deposit or cash a foreign check at SMBC Trust Bank?
FAQ within [ Products and Services ]
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My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
When you insert your card for balance inquiry or withdrawal and the ATM machine does not accept the card (e.g. your card comes out before entering ... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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How can I early repay? How much are the fees?
You may partially or fully early repay. Please see below for more details: <Partial early repayment> There are 2 types to partial... Show Detail
- No：876
- Displayed Date：2021/03/24 14:30
- Updated DTM：2021/11/11 14:25
- Search by narrowing down Category： Loans
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Where can I find the SMBC Trust Bank ATM?
For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash car... Show Detail
- No：248
- Displayed Date：2020/12/25 22:33
- Updated DTM：2022/01/14 15:03
- Search by narrowing down Category： Branch and ATM
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I do not speak Japanese, can I still apply for the loan?
The obligor can apply for the loan if he/she can communicate in English. All legal documents, including terms and conditions, are in Japanese. E... Show Detail
- No：870
- Displayed Date：2021/03/24 14:30
- Updated DTM：2021/11/11 14:24
- Search by narrowing down Category： Loans
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Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?
Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service provider... Show Detail
- No：1046
- Displayed Date：2021/11/12 11:13
- Search by narrowing down Category： Direct Debit
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Why was the amount of my GLOBAL PASS® payment overseas NOT deducted from my balance of ...
It is likely due to Dynamic Currency Conversion. What is DCC? DCC allows you to choose the settlement currency on Visa purchase or ATM withdr... Show Detail
- No：240
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/07 17:32
- Search by narrowing down Category： Use of GLOBAL PASS®
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I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...
Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs... Show Detail
- No：238
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/19 23:17
- Search by narrowing down Category： Use of GLOBAL PASS®
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Where is a PRESTIA branch near me?
To find information about branch information, please see here. Show Detail
- No：280
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/06/04 18:16
- Search by narrowing down Category： Branch and ATM
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How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?
You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please ... Show Detail
- No：228
- Displayed Date：2021/04/16 09:30
- Search by narrowing down Category： Limit Control , Limit Control
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How much is the transaction limit on Cash Card and how do I change it?
To inquire and change the limit on Cash Card, see below. Note that Family Card transaction limit is included within the account holder's limit. ... Show Detail
- No：1250
- Displayed Date：2022/03/25 11:44
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control