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FAQ
Products and Services
FAQ within [ Products and Services ]
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I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail
- No：1043
- Displayed Date：2025/06/30 23:59
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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I want to know the condition not to pay the credit card annual fee. (PRESTIA Visa GOLD CARD)
The annual fee for the primary card member will be waived the following year when the total spending amount is 300,000 yen or above, annually, including f... Show Detail
- No：1984
- Displayed Date：2023/12/27 10:56
- Search by narrowing down Category： Credit Card
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How much is the domestic ATM fee (withdrawal / deposit)?
The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Branches / Sumi... Show Detail
- No：1283
- Displayed Date：2022/05/13 09:41
- Updated DTM：2026/04/27 18:24
- Search by narrowing down Category： Branch and ATM , GLOBAL PASS® , Cash Card , Cash Card/Domestic ATM
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When a Family Card is used, do I get notified?
Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail
- No：4406
- Displayed Date：2026/01/28 15:00
- Search by narrowing down Category： Family Card , Alert Service
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Is there a fee for receiving a foreign currency transfer?
We do not charge a handling fee for deposit. However, the intermediary bank may charge a fee before the funds arrive. Show Detail
- No：1406
- Displayed Date：2022/12/23 10:40
- Updated DTM：2025/03/12 11:32
- Search by narrowing down Category： Overseas Remittance / Domestic Remittance in Foreign Currency , Service Charges , Send or Receive Money
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I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
Please refer to the following cases when you are having a trouble with online shopping. Suspended by Partial Usage Restriction Function (Online Shopping) T... Show Detail
- No：284
- Displayed Date：2026/01/28 15:00
- Search by narrowing down Category： Trouble in Use , Shopping & Overseas Use
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Can I receive my GLOBAL PASS® with new expiry date overseas?
Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the procedu... Show Detail
- No：2218
- Displayed Date：2024/04/01 09:29
- Updated DTM：2025/12/29 08:52
- Search by narrowing down Category： Expiration Date
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How is the payment function of GLOBAL PASS® different from credit card?
The biggest difference is when your payment amount is debited from your account. GLOBAL PASS The amount used is debited immediately from the account. In a... Show Detail
- No：237
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/04/14 17:07
- Search by narrowing down Category： Others , Credit Card , About GLOBAL PASS
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A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD* merchants just l... Show Detail
- No：1448
- Displayed Date：2025/07/14 09:00
- Updated DTM：2026/01/23 16:44
- Search by narrowing down Category： Family Card , Family Card
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Can I have a balance certificate issued?
Yes. To request a balance certificate, please contact PRESTIA Phone Banking. Contents of Balance Certificate: Bank Name Account Holder's Name Registered ... Show Detail
- No：1251
- Displayed Date：2022/03/25 11:44
- Updated DTM：2026/04/27 18:17
- Search by narrowing down Category： Balance Certificate
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I want to know the loan lineup and the intended uses of funds of each product.
Please refer to the following for PRESTIA's loan lineup. For interest rates and other details, please check here. Please note that we do not handle Flat 35... Show Detail
- No：4712
- Displayed Date：2026/01/28 12:36
- Updated DTM：2026/04/27 15:57
- Search by narrowing down Category： Loans
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How can I change the limit control for my Cash Card?
How to change the limit on Cash Card varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best ... Show Detail
- No：1250
- Displayed Date：2026/01/28 15:00
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control , Family Card , Family Card , Cash Card/Domestic ATM
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What is the required fee regarding loan?
Loan contract fees Revenue stamp duty (No need to pay stamp duty when you choose digital contracting.) Mortgage registration fee Collateral ... Show Detail
- No：875
- Displayed Date：2024/04/01 08:03
- Search by narrowing down Category： Loans
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Can I authorize someone else to handle transactions on my account?
Yes, you can do so by using our Designated Agent Service. This service allows you to appoint an agent in advance so that the agent can conduct certain trans... Show Detail
- No：4927
- Displayed Date：2026/05/27 15:53
- Updated DTM：2026/07/01 14:47
- Search by narrowing down Category： Designated Agent Service
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"Monthly Smile" is Foreign Currency Time Deposit Monthly Interest Payment Type, which pays interest on the last business day of each month.When you open a ... Show Detail
- No：2224
- Displayed Date：2024/04/02 10:00
- Search by narrowing down Category： Foreign Currency Time Deposit
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Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balance ... Show Detail
- No：1365
- Displayed Date：2022/10/13 14:33
- Updated DTM：2025/07/29 18:58
- Search by narrowing down Category： Open an Account , Service , Overseas Remittance / Domestic Remittance in Foreign Currency , Foreign Currency Deposit
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My account status has changed. Do I need to request a new GLOBAL PASS® ?
No. When your account status changes, you will automatically receive the benefits and privileges of your new status, regardless of the type of card you hav... Show Detail
- No：2566
- Displayed Date：2024/08/16 09:30
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Gold status
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Can I make a deposit / withdrawal / domestic fund transfer (Furikomi) with coins at ATMs?
For acceptance of coins at ATMs located in PRESTIA and SMBC branches, see below. Available Hours: Weekdays 8:45-18:00 Deposit Domestic Transfer (Furikomi... Show Detail
- No：2069
- Displayed Date：2024/02/14 10:30
- Updated DTM：2025/10/03 17:34
- Search by narrowing down Category： Branch and ATM , Cash Card/Domestic ATM
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You are required to use three different PINs depending on where you use. For details, please see here. Show Detail
- No：233
- Displayed Date：2021/03/01 00:00
- Updated DTM：2025/03/12 17:01
- Search by narrowing down Category： PIN , Shopping & Overseas Use
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Even though I am a student, can I apply for the Loan Service?
No, students are not eligible to apply for the Loan Service. Show Detail
- No：4976
- Displayed Date：2026/09/04 12:24
- Search by narrowing down Category： Loans
41 - 60 of 262 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
- |GLOBAL PASS?
- |Designated Agent Service
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