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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- What is the requirements for non-Japanese national loan applicants?
- Can I apply for a loan if the property which I plan to purchase does not meet the Build...
- What information is required to receive foreign currency transfers?
- My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
FAQ within [ Products and Services ]
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Can I make a deposit / withdrawal / domestic fund transfer (Furikomi) with coins at ATMs?
For acceptance of coins at ATMs located in PRESTIA and SMBC branches, see below. Available Hours: Weekdays 8:45-18:00 Deposit Domestic Tr... Show Detail
- No：2069
- Displayed Date：2024/02/14 10:30
- Search by narrowing down Category： Branch and ATM
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How do I become a PRESTIA GOLD?
PRESTIA GOLD is offered to customers with a Total Average Monthly Relationship Balance equivalent to 10 million yen or more along with a Total Average Mont... Show Detail
- No：1747
- Displayed Date：2023/10/04 11:27
- Search by narrowing down Category： Gold status
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I want to check the initial deposit information of my Foreign Currency Time Deposits.
Online banking offers the details of deposited Foreign Currency Time Deposits. Online banking Sign On>Accounts>Balance Summary Online b... Show Detail
- No：1230
- Displayed Date：2022/03/25 11:45
- Updated DTM：2024/04/04 09:58
- Search by narrowing down Category： Foreign Currency Time Deposit
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I want to cancel direct debit / auto debit.
To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducti... Show Detail
- No：1047
- Displayed Date：2021/11/12 11:13
- Search by narrowing down Category： Direct Debit
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What are the transaction limits on my Cash Card?
For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holde... Show Detail
- No：1692
- Displayed Date：2023/08/08 18:41
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control , Family Card , Family Card
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The deposit is deducted from my account. How is it going to be refunded?
When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your acco... Show Detail
- No：241
- Displayed Date：2023/05/22 08:00
- Search by narrowing down Category： Refund , Use of GLOBAL PASS®
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What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
- No：1843
- Displayed Date：2023/11/02 11:29
- Search by narrowing down Category： User ID / Password , Service , GLOBAL PASS Member's Website
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Can I make a payment by Pay-easy?
No. PRESTIA does not support Pay-easy. Show Detail
- No：1339
- Displayed Date：2022/07/15 09:55
- Search by narrowing down Category： Direct Debit
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Can I make a deposit at an ATM overseas?
Overseas ATMs are only available for withdrawal. Show Detail
- No：1232
- Displayed Date：2022/03/25 11:45
- Search by narrowing down Category： Branch and ATM
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If I go to a branch to apply for a cash card, can I get it on the same day?
The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail
- No：232
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Others
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