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FAQ within [ Internet Banking ]

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Is the SMBC Trust Bank app free?

The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail
- No：1014
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App
I'm having trouble with online banking.

When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
- No：1362
- Displayed Date：2022/10/13 14:32
- Search by narrowing down Category： Service
Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
- No：265
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail
- No：1456
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/04/06 11:59
- Search by narrowing down Category： Foreign Currency Deposit , Service
I want to stop receiving statements by post and switch to e-statements.

Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
- No：1460
- Displayed Date：2023/01/11 09:26
- Updated DTM：2024/02/26 16:11
- Search by narrowing down Category： Service
Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
- No：251
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
What happens if I press the left-bottom brown button while I enter the wrong Transactio...

The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail
- No：267
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Does a Transaction Signing Code displayed on a token have a time limit? Is there a way ...

A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail
- No：268
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
I want to make an overseas remittance to a registered payee with a purpose other than "...

If you are to make a remittance with a purpose other than "Registered Purpose of Remittance" via online banking, you need to separately register th... Show Detail
- No：2564
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:38
- Search by narrowing down Category： Overseas Remittance
Is it possible to request a token on behalf of a family member (or friend) with an SMBC...

Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail
- No：258
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token

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