- FAQ by Category > Internet Banking
FAQ by Category
Frequently Asked Questions
Keyword Search
Popular FAQ
FAQ within [ Internet Banking ]
-
Does a Transaction Information have a time limit to enter?
Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
- No：265
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
Does a Transaction Signing Code displayed on a token have a time limit? Is there a way ...
A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail
- No：268
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
Is it possible to request a token on behalf of a family member (or friend) with an SMBC...
Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail
- No：258
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
How to modify when entering a wrong Transaction Information Code?
Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail
- No：266
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
What happens if I press the left-bottom brown button while I enter the wrong Transactio...
The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail
- No：267
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
I am unable to sign on to the SMBC Trust Bank app.
Check if you are using the recommended operating environment. If an error message appears while signing on, please check here. If you have fo... Show Detail
- No：1010
- Displayed Date：2021/10/26 06:59
- Search by narrowing down Category： App
-
Why has SMBC Trust Bank introduced a token-based OTP Service?
SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
- No：251
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
Can I bring and use a token outside of the country temporarily after receiving in Japan?
We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
- No：255
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
Is there anything I need to do when switching to a different smart phone for using the ...
When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail
- No：1013
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App
-
Is the SMBC Trust Bank app free?
The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail
- No：1014
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App