Frequently Asked Questions
I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
I want to reissue my statement(s).
For reissuing statement(s), see the Various Procedures page for details. Show Detail
If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail
What is the recommended environment for using the SMBC Trust Bank app?
Please check here for the recommended operating environment for the app. Show Detail
For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
Is there anything I need to do when switching to a different smart phone for using the ...
When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail
Is the SMBC Trust Bank app free?
The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
I do not receive any notifications from SMBC Trust Bank App.
Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail
Why has SMBC Trust Bank introduced a token-based OTP Service?
SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
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