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FAQ within [ Internet Banking ]
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I want to register a domestic payee.
How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedu... Show Detail
- No：2034
- Displayed Date：2024/01/18 11:15
- Updated DTM：2024/04/04 10:17
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
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I just applied for a token. How long will it take to arrive?
In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
- No：260
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
- No：1460
- Displayed Date：2023/01/11 09:26
- Updated DTM：2024/02/26 16:11
- Search by narrowing down Category： Service
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Is there a fee for issuing statements?
There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-... Show Detail
- No：2148
- Displayed Date：2024/01/29 14:30
- Updated DTM：2024/02/27 17:35
- Search by narrowing down Category： Statement / Bankbook (Tsucho) , e-statement
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What are Cross Currency Transactions?
Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail
- No：1454
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/04/06 11:58
- Search by narrowing down Category： Foreign Currency Deposit , Service
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Where can I check e-statements?
PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
- No：1840
- Displayed Date：2023/11/02 11:29
- Updated DTM：2024/02/27 17:33
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
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I am unable to sign on to the SMBC Trust Bank app.
Check if you are using the recommended operating environment. If an error message appears, please see here. Unable to sign on to the app wi... Show Detail
- No：1010
- Displayed Date：2021/10/26 06:59
- Updated DTM：2023/12/14 17:02
- Search by narrowing down Category： App
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Can I check the current foreign currency exchange rate?
Foreign currency rates are available here. Historical exchange rates are not available. Show Detail
- No：1242
- Displayed Date：2022/03/25 11:46
- Search by narrowing down Category： Service , Foreign Currency Deposit
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I am currently overseas. Can I apply for a token?
No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail
- No：257
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/11/07 14:51
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Does a Transaction Signing Code displayed on a token have a time limit? Is there a way ...
A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail
- No：268
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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