Frequently Asked Questions
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
What should I do if it becomes error, even though I enter an OTP displayed on my token ...
The time set in a token and online banking must be synchronized for a One Time Password generated by the token to be verified. Due to the nature of... Show Detail
I am unable to sign on to the SMBC Trust Bank app.
Check if you are using the recommended operating environment. If an error message appears, please see here. Unable to sign on to the app wi... Show Detail
My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail
I want to change my User ID・password to sign on online banking.
You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Inform... Show Detail
I want to check my domestic transfer (Furikomi) history.
You can check the date, beneficiary, and amount of the past domestic transfers (Furikomi) via online banking as shown below. Online banking >... Show Detail
I want to cancel foreign currency deposit.
To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail
Can I bring and use a token outside of the country temporarily after receiving in Japan?
We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
Does a Transaction Signing Code displayed on a token have a time limit? Is there a way ...
A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail
Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail
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