- FAQ by Category > Internet Banking
FAQ by Category
Frequently Asked Questions
Keyword Search
FAQ within [ Internet Banking ]
-
I'm having trouble with online banking.
When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
- No：1362
- Displayed Date：2022/10/13 14:32
- Search by narrowing down Category： Service
-
I want to delete a domestic payee.
For how to delete a domestic payee, see the Various Procedures page for details. Show Detail
- No：2036
- Displayed Date：2024/01/18 11:15
- Updated DTM：2024/04/04 10:19
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
-
Is there a fee for issuing statements?
There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-... Show Detail
- No：2148
- Displayed Date：2024/01/29 14:30
- Updated DTM：2024/02/27 17:35
- Search by narrowing down Category： Statement / Bankbook (Tsucho) , e-statement
-
Does an OTP displayed on a token have a time limit?
Please enter an OTP while it is displayed on a token for approximately 40 seconds. If the OTP has vanished from your token... Show Detail
- No：264
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
I am unable to sign on using biometric authentication.
Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail
- No：1015
- Displayed Date：2021/10/26 07:01
- Search by narrowing down Category： App
-
How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
- No：1190
- Displayed Date：2022/03/15 17:05
- Search by narrowing down Category： Service , Foreign Currency Deposit
-
I want to make Cross Currency Transactions.
You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail
- No：1456
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/04/06 11:59
- Search by narrowing down Category： Foreign Currency Deposit , Service
-
Can I check the current foreign currency exchange rate?
Foreign currency rates are available here. Historical exchange rates are not available. Show Detail
- No：1242
- Displayed Date：2022/03/25 11:46
- Search by narrowing down Category： Service , Foreign Currency Deposit
-
How do I change the push notification settings on SMBC Trust Bank App?
Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Not... Show Detail
- No：1421
- Displayed Date：2022/11/07 13:05
- Search by narrowing down Category： App
-
How can I apply for PRESTIA Alert Services?
For how to register or update PRESTIA Alert Service, see the Various Procedures page for details. Show Detail
- No：1765
- Displayed Date：2023/10/25 16:09
- Updated DTM：2023/12/29 10:26
- Search by narrowing down Category： Alert Service
21-30 of Total 69