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FAQ within [ Internet Banking ]
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How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
- No：1190
- Displayed Date：2022/03/15 17:05
- Search by narrowing down Category： Internet Banking , Foreign Currency Deposit
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What should I do if it becomes error, even though I enter an OTP displayed on my token ...
The time set in a token and PRESTIA Online must be synchronized for a One Time Password generated by the token to be verified. Due to the nature of... Show Detail
- No：253
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/13 19:38
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
- No：1082
- Displayed Date：2021/12/21 17:02
- Search by narrowing down Category： Internet Banking , Personal Profiling
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Where can I check my overseas remittance history?
You can check overseas remittance history on PRESTIA Online. MENU [Transfers] > [Overseas Remittance History] When you need a record of over... Show Detail
- No：1008
- Displayed Date：2021/09/22 15:58
- Search by narrowing down Category： Domestic Fund Transfer / Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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I am unable to sign on using biometric authentication.
Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail
- No：1015
- Displayed Date：2021/10/26 07:01
- Search by narrowing down Category： App
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I am no longer able to sign on with biometric authentication after changing my Online b...
To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Me... Show Detail
- No：1012
- Displayed Date：2021/10/26 07:00
- Updated DTM：2022/02/08 11:04
- Search by narrowing down Category： App
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I applied for a token, but was unable to receive it because it was sent by registered m...
Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's ... Show Detail
- No：262
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/13 19:40
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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How do I apply for a token? Is it possible to request it by phone or at branches?
Token can be applied from PRESTIA Online (i.e. cannot be applied by phone or at branches). How to apply ? Please refer to Apply for Token Ne... Show Detail
- No：259
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/25 14:28
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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What is the recommended environment for using the SMBC Trust Bank app?
Please check here for the recommended operating environment for the app. Show Detail
- No：1011
- Displayed Date：2021/10/26 06:59
- Search by narrowing down Category： App
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When I enter a Transaction Signing Code, is there any chance that an error occures beca...
Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before ent... Show Detail
- No：269
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token