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FAQ within [ Internet Banking ]
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I see an error message when I apply for online banking "Other Services".
If you see the following authentication error when you press the "Authentication" button to apply for your documents, it may be due to the following. [E... Show Detail
- No：2371
- Displayed Date：2024/04/24 10:57
- Search by narrowing down Category： Other Services
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Where can I check my overseas remittance history?
You can check overseas remittance history on PRESTIA Online. MENU [Transfers] > [Overseas Remittance History] When you need a record of over... Show Detail
- No：1008
- Displayed Date：2021/09/22 15:58
- Updated DTM：2022/10/12 09:39
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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How much is the fee for a transfer in foreign currency?
Overseas Fund Transfer Please see here. Foreign currency transfers to other banks in Japan Please see here. Foreign currency transfers to SMBC Trust ... Show Detail
- No：1114
- Displayed Date：2022/02/18 15:50
- Updated DTM：2023/10/30 17:08
- Search by narrowing down Category： Overseas Remittance , Service Charges , Overseas Remittance / Domestic Remittance in Foreign Currency
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How can I start foreign currency deposit?
You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail
- No：1358
- Displayed Date：2022/10/13 14:31
- Updated DTM：2023/10/26 17:19
- Search by narrowing down Category： Service , Foreign Currency Deposit
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A token is required when you perform certain transactions via online banking.For details on how to use your token in each menu, please see below. [How to ... Show Detail
- No：2233
- Displayed Date：2024/04/02 10:02
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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What is the maximum amount I can send overseas via online banking?
For daily limit and other details on overseas remittance, please see here. Show Detail
- No：1417
- Displayed Date：2022/12/23 10:42
- Updated DTM：2023/06/30 11:51
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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What is PRESTIA Alert Service?
Please refer to the page here for the details on PRESTIA Alert Services. Show Detail
- No：1764
- Displayed Date：2023/10/25 16:09
- Updated DTM：2023/12/28 15:21
- Search by narrowing down Category： Alert Service
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Nothing appears on my token when I press the button. What would I do?
If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2023/10/23 18:54
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I am no longer able to sign on with biometric authentication after changing my Online b...
To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Me... Show Detail
- No：1012
- Displayed Date：2021/10/26 07:00
- Updated DTM：2022/02/08 11:04
- Search by narrowing down Category： App
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Can I cancel a domestic transfer (Furikomi) I made?
No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction d... Show Detail
- No：2228
- Displayed Date：2024/04/02 10:02
- Updated DTM：2024/04/04 10:20
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
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