Frequently Asked Questions
What are the tips for taking the photos of my ID and my selfie?
Refer to the followings: Place your identification document and the smartphone monitor in parallel. Shoot on a da... Show Detail
I received an email (Alert Email) that I used GLOBAL PASS, but I didn't used it.
You can check Transaction Detail of the Email you received on GLOBAL PASS Member's Website. Please check the member store / approval number on Memb... Show Detail
How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Se... Show Detail
While I make an account open application via internet, I keep getting errors upon ID-se...
You may face this issue due to the brightness of the room, the type of your mobile phone, or your network condition. If the issue persists, you ma... Show Detail
I ran out of time while trying to open an account via the Internet. What should I do?
If you ran out of time, we kindly ask you to re-enter your information from the beginning. To protect your information from the security point ... Show Detail
Unfortunately, you cannot open a JOINT ACCOUNT with us. Show Detail
Can I apply for the bank account via Internet without allowing the website to use my sm...
For the ID-Selfie application option you need to allow our website to use your smartphone camera. If you would like to avoid that, you may try our ... Show Detail
Can I close my account online?
No. We are afraid you cannot close your account through Online banking (PRESTIA Online, PRESTIA Mobile, SMBC Trust Bank App). See here for how to close ... Show Detail
When are OECD CRS notification forms required?
On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail
Where can I download application forms on your website?
The application forms you can download are available from "Change Profiles and Download Forms". Top > Service > Change Profiles and Down... Show Detail