Can I open a JOINT ACCOUNT?

Unfortunately, you cannot open a JOINT ACCOUNT with us. Show Detail

I want to open an account.

You can open an account via Internet (smartphone, PC or tablet). Please start your application process from here. Show Detail

"Recognition error" when taking a facial photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking a facial photo Make sure the room is well-lit and turn on the ligh... Show Detail

"Recognition error" when taking an ID photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking an ID photo Hold your smartphone steady with both hands. Avoid mov... Show Detail

Can I open a corporate account?

We open corporate accounts for customers seeking asset management, based on account usage plans and business descriptions. We do not open an account for ... Show Detail

How does PRESTIA account work?

Watch video to find out how PRESTIA account works. *When you cannot turn the speaker on, see Using Your Accounts. Show Detail

How do I change my address?

How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits you. Rela... Show Detail

I can't upload my ID documents during the PC account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Please ensure that the file format is one of the following. PDF, JPEG, BMP, PNG, G... Show Detail

"Verification failed" during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. Please refer to the following and try again. Q"Recognition error" when taking an ID p... Show Detail

A PRESTIA account holder passed away. Where do I start?

Please take a moment and call the number further below. We first check the account holder of the deceased, then the department in charge will contact you for... Show Detail

I want to change my registered phone number.

How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure... Show Detail

How can I register my Katakana Name?

How to register Katakana Name varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best suited ... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

Is it necessary to notify Individual Number (My Number) even if I'm a non-resident?

If you are a non-resident (living overseas) and your registered address is overseas, you are not required to submit your Individual Number (My Number) in pri... Show Detail

How do I update my E-mail Address registered with PRESTIA?

There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Service An alert ... Show Detail

Can I change profiles / make requests without coming to a branch?

Yes. Various Procedures page will guide you to the method that suits your needs. Show Detail

Can I make an inquiry by email?

Unfortunately, no. Please call us during business hours. Contact Us Show Detail

Can I close my dormant account?

Please contact us. It is helpful to have the following items at hand when you do so. Cash Card Statement 4-digit T-PIN *All of the above includes which... Show Detail

How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN). If you do not know or remember your PIN, please request a new one. P... Show Detail

I'm moving to/from the U.S. What documents do I need to submit to change my address?

Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, please press... Show Detail