Frequently Asked Questions
Which IDs do I need to open an account via Internet?
Identification Verification Documents (IDs) required to open an account via Internet depends whether you apply from Smartphone or PC/tablet. Apply from ... Show Detail
What is T-PIN(Telephone Personal Identification Number)?
T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail
You can open an account via Internet (smartphone, PC or tablet). Please start your application process from here. Show Detail
How can I register my Katakana Name?
You can register your Katakana Name by postal mail. Please see here for the details. Show Detail
How do I check the status of my bank account application via Internet?
You may check the status of your application by logging in (*) to our "Application Status Confirmation" site. The site locations vary depending on how you ... Show Detail
When are OECD CRS notification forms required?
On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail
I just received GLOBAL PASS®. Do I need to do anything before using it?
Please follow the steps here before using your GLOBAL PASS. Show Detail
What are the requirements to open an account via Internet?
To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general c... Show Detail
Do you issue a bankbook (tsucho)?
PRESTIA does not issue a bankbook (tsucho). E-statements, which show balance summary and transaction details, are available to view, save or print... Show Detail
Can I exchange foreign currency?
Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail
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