- FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.)
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FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]
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I want to open an account via Internet with 1 ID and Selfie, but I keep getting errors ...
Due to the brightness of the room or your network condition, your ID and selfie verification may not be completed. Please try the following. When shoot... Show Detail
- No：243
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/11/08 17:15
- Search by narrowing down Category： Open an Account
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Can I change profiles / make requests without coming to a branch?
Yes. Various Procedures page will guide you to the method that suits your needs. Show Detail
- No：1040
- Displayed Date：2021/11/12 11:16
- Updated DTM：2023/10/23 18:22
- Search by narrowing down Category： Application forms
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How does PRESTIA account work?
Watch video to find out how PRESTIA account works. *When you cannot turn the speaker on, see Using Your Accounts. Show Detail
- No：1360
- Displayed Date：2022/10/13 14:32
- Search by narrowing down Category： Open an Account
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When do you send GLOBAL PASS® after opening an account via Internet?
GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
- No：1631
- Displayed Date：2023/06/09 09:40
- Search by narrowing down Category： Open an Account , Request / Reissue GLOBAL PASS® , Others
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How do I change account holder's name?
How to change account holder's name varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure be... Show Detail
- No：2027
- Displayed Date：2024/01/18 11:14
- Search by narrowing down Category： Account Holder's Name
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What are the tips for taking the photos of my ID and my selfie?
Refer to the followings: Place your identification document and the smartphone monitor in parallel. Shoot on a dark background. Shoot in a pla... Show Detail
- No：244
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/12/26 12:47
- Search by narrowing down Category： Open an Account
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How can I check my registered address?
You can check your registered address via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services P... Show Detail
- No：1582
- Displayed Date：2023/06/27 13:59
- Search by narrowing down Category： Address Change
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When I opened my account (opened after October 1, 2019), I registered my "Status of Res...
Please renew your "Period of Stay" and notify us before the expiration date. If you are going to leave Japan without updating your Period of Stay,... Show Detail
- No：277
- Displayed Date：2023/11/22 08:03
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
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Unfortunately, you cannot open a JOINT ACCOUNT with us. Show Detail
- No：1216
- Displayed Date：2022/03/23 15:26
- Updated DTM：2022/10/11 16:51
- Search by narrowing down Category： Open an Account
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If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessar... Show Detail
- No：1450
- Displayed Date：2023/01/11 09:24
- Updated DTM：2023/10/24 14:38
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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