Lost, Stolen or Damaged Cards | Frequently Asked Questions | SMBC Trust Bank

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I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction ... Show Detail
- No：1207
- Displayed Date：2022/03/23 15:25
- Updated DTM：2023/03/08 12:00
I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessar... Show Detail
- No：1450
- Displayed Date：2023/01/11 09:24
- Updated DTM：2023/10/24 14:38
I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2021/11/12 11:15
- Updated DTM：2024/01/23 14:10
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If you insert your card for balance inquiry or withdrawal and the ATM machine does not accept the card (e.g. your card comes out before you enter y... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2024/03/01 17:07

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