Frequently Asked Questions
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
I'm having trouble with online banking.
When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
How can I apply for PRESTIA Alert Services?
For how to register or update PRESTIA Alert Service, see the Various Procedures page for details. Show Detail
I want to make Cross Currency Transactions.
You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail
Yes. Please download from SMBC Trust Bank App. Show Detail
I want to start Foreign Currency Deposit Service.
You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail
What are Cross Currency Transactions?
Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail
I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
Can I check the current foreign currency exchange rate?
Foreign currency rates are available here. Historical exchange rates are not available. Show Detail
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