Frequently Asked Questions
I want to cancel my credit card.
To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card Show Detail
Can I add on credit card function on GLOBAL PASS?
No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail
If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?
If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below. Related information Show Detail
I don't live in Japan. Can I apply for a credit card?
No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card Show Detail
How is the payment function of GLOBAL PASS® different from credit card?
Foreign Currency Savings Deposit Account in U.S. Dollar. The major difference is the timing of debiting from account. In case of credit cards, transaction amount Show Detail
I want to know the condition not to pay the credit card annual fee. (PRESTIA Visa GOLD ...
The annual fee for the primary card member will be waived the following year when the total spending amount is 300,000 yen or above, annually, including Show Detail
Can I have an ETC card issued for GLOBAL PASS®?
An ETC card cannot be issued for GLOBAL PASS. Consider applying for PRESTIA Visa Card if you do not have a credit card issued in Japan. An ETC card can be Show Detail
How can I apply for Priority Pass? (PRESTIA Visa PLATINUM CARD)
Please contact Platinum Card Desk (Sumitomo Mitsui Credit Card) after receiving the card. You can also request a brochure via Vpass. Note that the Priority Show Detail
Do I have access to airport lounges?
SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an Show Detail
I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...
with Visa logo which credit card companies operate in Japan (the transaction will be terminated with an error when you choose "Credit"). You can use our cash Show Detail
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