Frequently Asked Questions
What are the conditions to apply for a Family Card?
older (high school students are eligible to apply) To issue a new Family Card, one of the following valid IDs with his/her name, date of birth, and address is Show Detail
I have not yet registered my seal or signature with your bank. How do I place a direct ...
Procedures page and send it to us using Address Label. If any additional documents should be required, we would mail them to you upon the arrival of your Seal Show Detail
What are the requirements to open an account via Internet?
To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general Show Detail
I am non-resident. How do I make a domestic transfer (Furikomi)?
Confirmation Sheet on Remittance by Non-resident Customer (BY MAIL) (one sheet per beneficiary), fill them out, and mail them to us using Address Label. Note: If you Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
address about 10 days after we receive the documents. <Domestic Cash Card PIN> You can make changes with PRESTIA Phone Banking's interactive voice response Show Detail
Which IDs do I need to open an account via Internet?
employer, which include: your full name, company name, company address, and the start date. Show Detail
What is the jurisdiction of tax residence?
based on that country's laws, such as having an address in that country, will be considered to be tax residents of that jurisdiction. According to Japanese income Show Detail
When are OECD CRS notification forms required?
for Preexisting Accounts / Notification of Change in Circumstances when the jurisdiction of residence changes due to an address change, or there is a change to a Show Detail
For which transactions is My Number (Individual Number/ Corporate Number) required?
transactions. Mutual fund (general/special accounts) Account opening, change of address/ name Corporate account Account opening, change of address/ name Maruyu (Tax Show Detail
Can I send foreign currency to another PRESTIA account?
Address Label.*2 Completion of Preregistration / Remittance It takes approximately a week upon receiving the application to complete the preregistration Show Detail
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